Delivery Service
At DEKORIKA LTD, we aim to deliver your orders promptly and securely, ensuring your new jacquard sweaters and apparel reach you in perfect condition. Below is detailed information about our delivery services.
1. Delivery Locations
We currently offer shipping to all locations within the United Kingdom. For international shipping inquiries, please contact our customer service team at admin@dekorikaltd.shop, and we will provide you with available options and pricing.
2. Delivery Costs
Delivery costs are calculated based on the weight of your order and your delivery address. The exact shipping fee will be displayed at the checkout page before you confirm your purchase. We occasionally offer free shipping promotions—stay updated by subscribing to our newsletter.
3. Delivery Times
Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays). Once processed, standard delivery takes 3-5 business days. During peak seasons (e.g., Christmas, Black Friday), delivery times may be extended by 1-2 days—we recommend placing orders in advance to avoid delays.
4. Order Tracking
Once your order is shipped, we will send you an email containing a unique tracking number and a link to monitor your package’s journey. You can also track your order by logging into your account on our website and navigating to the “Order History” section.
5. Delivery Issues
If your order is delayed, lost, or damaged upon delivery, please contact us immediately at admin@dekorikaltd.shop with your order number and details of the issue. Our team will investigate promptly and arrange for a replacement, refund, or additional support as needed.